Mon-Fri 9am to 5pm GMT
+44 (0)1792 686070

Ordering Info

ORDERING

Orders may be placed online, by email or telephone. To order online please contact us to request a username and password. This will allow you to view prices, place orders and keep track of your orders from your 'My Account' area.

Enzyme Research Laboratories Ltd
Glamorgan House
Charter Court
Enterprise Park
Swansea SA7 9DD
Tel: +44 (0)1792 686070
email: info@enzymeresearch.co.uk

Please provide your purchase order number, VAT number together with shipping and billing address.

On the order please indicate the product ordered, the product number and the quantity required.

For US customers please visit www.enzymeresearch.com

 

SHIPPING

All domestic (UK) orders are shipped promptly by overnight courier (Trackable) or special delivery. Items requiring ice packs or dry ice are shipped in polystyrene boxes Monday - Thursday only.

International orders are shipped by courier (Trackable) Monday - Wednesday. Import permit, duties and import and license fees are the responsibility of the customer.

Shipping and handling charges are prepaid by Enzyme Research Laboratories Ltd and added to the total invoiced amount.

 

BULK ORDERS

Custom purification and bulk quantities are available on request.

 

RETURN POLICY

To return items please contact us for a Return Authorization Number. Products must be returned in the same condition in which they were received. Frozen items, custom products and products which have passed their expiration date may not be returned.

 

TERMS OF SETTLEMENT

Our payment terms are Net 30 Days. Overdue accounts are subject to a late payment fee and interest. Customers will be responsible for all fees and court costs incurred in the collection of past due accounts.

 

WARRANTY

Enzyme Research Laboratories Ltd guarantees against defects in materials and normal use or application. No guarantee is made for applications not included in our quality control testing. The guarantee applies solely to products in original containers and does not apply to a product which has been altered.

All products should be handled by trained personnel only and proper procedures for handling potential viral contaminants should be adhered to for all products isolated from human and animal materials.

Enzyme Research Laboratories shall not be held liable for incidental, consequential, third party or special damages of any kind resulting from any use or failure of the products. The company's sole liability for a breach of this warranty is limited to replacement or refund.

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